Knowledge Base

Images Size Problem

Several users are experiencing problems with the size of images in our signatures. They appear smaller than normal.

I have discovered that they have set the screen size to 125% or some other size.

It was not a problem before, but has recently started. Maybe something to do with an update to Outlook 2016?

It does not seem to affect Outlook 2013.

What could be the cause of this?


Outlook has lost all signatures

Dear Support,


We are experiencing problems with our dynamic signatures on our terminal server.

The signature seems to run fine but it will not appear in our outlook client.

Can I check some log files to see what is going wrong?


Outlook 2007 refuses to embed images in outgoing mail

When i send a mail and my signature contains a logo, it is not transmitted outside my organisation. All my colleagues that also use a signature can see it just fine ?

If i go to "Sent Mail" and look in the source of that mail, i see that the image reference is something like "C:\Users\...logo.gif". Why does it not embed the image ?

Apparently it is only me and a few colleagues that has this problem.


DSAddresses resides inside another OU

I'm having a problem with setting up the trial for dynamicSignature. Here is my issue:

I'm required to create an OU on the root of my domain in order to make it work.

This can not work for me because I only have control over the OU for Orapa and not the entire domain.

Can you please find out for me if there is a work around for this?

Thank you.


Error "Outlook not initialized"

Hello support,

Can you please help me with the this error.
When generating the signature on one PC it says:

"Office has never been initilize. Please setup Outlook to create a profile. Key does not exist: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\General\Signature"

But I do have a profile, and Outlook is running fine.

Best regards,Richard


Setting default font in Outlook 2010

Hi All,

I would like to set up a default font for Outlook 2010.
Can that be done through a GPO?

I have the Outlook administrative template installed in the GPO Editor. And I can find Stationary Fonts. However, I can't find the setting to set the default font as Tahoma and the size 11. That's the only setting I need to apply.

Does anyone know how to do this?


Inserting hyperlink shows strange {HYPERLINK}

Recently I have been noticing that whenever I create a new message, reply or forward messages in Outlook, any hyperlinks and/or pictures in the message are replaced by

{INCLUDEPICTURE 'cid:image001.jpg@______' \* MERGEFORMATINET }

How can I reset my Outlook to include the short hyperlink when I write the message or edit it? (When the mail is sent or received it changes back to the short link).

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