Knowledge Base

Outlook roaming signatures roadmap 2020

Hi support.

We are using your product DynamicSignature. And we got this email from Microsoft below, and we are wondering how this change will impact their use of your program.

Is there anything they need to do regarding this?

They wrote:

Outlook for Windows is introducing e-mail signatures that will be stored in the cloud rather than being stored locally on the user’s Windows device.

This message is associated with Microsoft 365 Roadmap ID 60371

Traditionally, signatures were stored locally on a user's Windows device. With this feature, signatures will now be associated with an email account.

Signatures will be stored in the user mailbox and will be available on any devices running Outlook for Windows that has been configured with that email account.

When the feature becomes available, Outlook will read the existing local signatures. Outlook will copy signatures selected as default for New messages or Replies/forwards to the account mailbox, making them available across multiple devices.

Because this new feature is changing how Outlook manages signatures stored on a local drive, third-party add-ins which provided this functionality will no longer work when this feature is enabled.


Outlook ignores font formatting in my signature

I have just designed a new signature and many users report that it shows in Outlook with either Calibri or Times New Roman despite the fact that it has been design with Century Gothic. It seems to be very random and I can't figure out the reason.

Please assist.


Images Size Problem

Several users are experiencing problems with the size of images in our signatures. They appear smaller than normal.

I have discovered that they have set the screen size to 125% or some other size.

It was not a problem before, but has recently started. Maybe something to do with an update to Outlook 2016?

It does not seem to affect Outlook 2013.

What could be the cause of this?


Outlook has lost all signatures

Dear Support,


We are experiencing problems with our dynamic signatures on our terminal server.

The signature seems to run fine but it will not appear in our outlook client.

Can I check some log files to see what is going wrong?


Outlook 2007 refuses to embed images in outgoing mail

When i send a mail and my signature contains a logo, it is not transmitted outside my organisation. All my colleagues that also use a signature can see it just fine ?

If i go to "Sent Mail" and look in the source of that mail, i see that the image reference is something like "C:\Users\...logo.gif". Why does it not embed the image ?

Apparently it is only me and a few colleagues that has this problem.


DSAddresses resides inside another OU

I'm having a problem with setting up the trial for dynamicSignature. Here is my issue:

I'm required to create an OU on the root of my domain in order to make it work.

This can not work for me because I only have control over the OU for Orapa and not the entire domain.

Can you please find out for me if there is a work around for this?

Thank you.


Error "Outlook not initialized"

Hello support,

Can you please help me with the this error.
When generating the signature on one PC it says:

"Office has never been initilize. Please setup Outlook to create a profile. Key does not exist: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\General\Signature"

But I do have a profile, and Outlook is running fine.

Best regards,Richard

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