I have just designed a new signature and many users report that it shows in Outlook with either Calibri or Times New Roman despite the fact that it has been design with Century Gothic. It seems to be very random and I can't figure out the reason.
Please assist.
We have reviewed your template and it is very fine html. We could not find any flaws. We see that you use classic inline styling on you table cells.
<TD style="FONT-SIZE: 16px; FONT-FAMILY: 'century gothic',centurygothic,applegothic,geneva,sans-serif; COLOR: #002e51; PADDING-BOTTOM: 3px; LINE-HEIGHT: 16px;" colSpan=2><B>###NAME###</B></TD></TR>
After a round of testing in our lab we can confirm that some Outlook version will replace the html table cell code and use Times New Roman, yielding instead:
<td style='padding:0cm 0cm 0cm 0cm'>
<p class=MsoNormal>
<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif; mso-fareast-language:DA'>Anna Petersson</span></b>
<span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:DA'><o:p></o:p></span></p>
</td>
The cell styling in the template is html 4.0 and it would appear that Microsoft has partly dropped support for 4.0. It is unclear to us at what version this happened.
Since most html now is transistioning to html 5 and container based html we tested to see if using <SPAN> would solve the problem, and it did. Moving the styling to a container works. Like this.
<TD colSpan=2>
<SPAN style="FONT-SIZE: 16px; FONT-FAMILY: 'century gothic',centurygothic,applegothic,geneva,sans-serif; COLOR: #002e51; PADDING-BOTTOM: 3px; LINE-HEIGHT: 16px;">
<B>###NAME###</B>
</SPAN>
</TD></TR>